Overview

Welcome to my store, specializing in art and plants. I am committed to ensuring your satisfaction with your purchases. Please carefully read the following guidelines:

Art Returns: Please be informed that the return of art pieces is subject to specific, legally mandated criteria. As the proprietor of this store, I uphold the statutory requirements governing art returns, primarily limited to instances wherein the artwork sustains damage during transit or significantly deviates from the provided description. In such exceptional circumstances, I urge you to notify me within seven (7) days of receiving the artwork. Each case will be reviewed individually, and if your return request is approved, I will promptly initiate the return process to ensure a seamless experience while fulfilling my legal obligations.

Plant Returns: For plant buyers, I kindly request that you notify me within one week (7 days) of the delivery date if you encounter any potential issues with your plants. To facilitate your request, please provide a photo of the plants in their received condition. This will enable me to promptly address any concerns and offer a refund or replacement, if necessary.

To be eligible for any return, whether it’s art or plants, the item must meet the following conditions:

• The item must be unused and in the same condition as when you received it.
• It must be in its original packaging.

Certain items are exempt from being returned:

• Medium and large category original artworks (those with sizes over 12″ on any given side), unless damaged in transit or not as described.
• Gift cards, downloadable software products, certain health and personal care items, seeds, and general perishable goods.

To complete the return process, I will require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer; contact me to initiate the return process.

There are specific situations where only partial refunds may be granted:

• If the item shows obvious signs of use, like a book with noticeable wear.
• Opened items such as CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
• Items not in their original condition, damaged, or missing parts for reasons not due to my error.

Please ensure that you adhere to the timeframe for returns. Any return request made more than seven (7) days after delivery will not be eligible for a full refund or exchange.

My goal is to ensure your satisfaction with your art and plant purchases, and I’m here to assist you with any concerns or inquiries. Feel free to reach out to my customer support for any assistance. Thank you for shopping at my store!

Refunds

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.

Once your return is approved, I will initiate the refund process. The refunded amount will be credited back to your original method of payment, typically within a few business days in accordance with your financial institution’s processing standards.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me at ian@imcadoo.com

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at ian@imcadoo.com and send your item to: P.O. Box 6201, Beaverton, OR 97007

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, I will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: P.O. Box 6201, Beaverton, OR 97007.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. While I strive to ensure a seamless return process, I must emphasize that, as a sole proprietorship, I cannot be held responsible for any unforeseen shipping mishaps or lost packages during the return transit. By opting for a trackable shipping service or shipping insurance, you can provide additional protection for your returned item and have peace of mind knowing its journey can be traced and accounted for.

Need help?

Contact me at ian@imcadoo.com for questions related to refunds and returns.